Last updated: 12 October 2026
This policy applies to payments made to LaSän Media Works Private Limited ("LaSän", "we", "us") for our services, whether paid online, through a payment link or by bank transfer. If your signed proposal or agreement says something different, the proposal or agreement applies.
1. Our services
We provide professional services such as strategy, branding, digital marketing, websites and media production. Because this work is custom and time-based, refunds depend on how much of the work has been done when you ask for one.
2. Advance payments
- If you cancel before we start work, we refund the advance in full.
- If you cancel after work has started, we deduct the value of work completed and any third-party costs already incurred, and refund the balance.
How to cancel a project or retainer is explained in our Cancellation Policy.
3. What is not refundable
- Work that has been delivered, approved or published.
- Third-party costs paid on your behalf, such as domains, hosting, software licences, stock media, printing and media bookings.
- Advertising budget that has already been spent on platforms such as Google or Meta.
- Monthly retainer fees for a month that has already started.
- Paid consultations or workshops that have already taken place.
4. Unused ad budget
If we hold advertising budget for you and a campaign ends or is cancelled, any amount not yet spent is refunded or, if you prefer, carried forward to your next campaign.
5. If a deliverable is not as agreed
Each proposal includes a set number of revisions. If a deliverable does not match what was agreed, tell us within 7 days of delivery and we will fix it. If we cannot deliver what was agreed, we refund the fee for that deliverable.
6. Duplicate or failed payments
If you are charged twice, or money is debited for a payment that failed, we refund the extra amount in full once our payment provider confirms it.
7. How to request a refund
Email lasanmediaofficial@gmail.com with your name, invoice number, payment date and the reason for the request. We reply within 3 working days.
8. Refund timelines
Approved refunds are made to the original payment method within 7 to 10 working days. Your bank or card provider may take a few more days to show the credit. Taxes are refunded in line with applicable GST rules.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Payments already made are covered by the version in force when you paid.
10. Contact
LaSän Media Works Private Limited
Tirupati, Andhra Pradesh, India
Email: lasanmediaofficial@gmail.com
Phone: +91 7032360404